Refund policy

Return & Refund Policy

Last updated: June 15, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Be returned within 30 days of delivery
  • Be in its original condition with all tags attached
  • Not be altered or worn in any way
  • Not be a final sale or clearance item

If your item meets these conditions, you may proceed with the return process.

 

How to Request a Return

To initiate a return, please contact our support team at support@brygg.shop with your order number and reason for return. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few additional days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to verify if the refund is still being processed. If you are still unable to locate the refund, please contact us at support@brygg.shop for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@brygg.shop with a description of the issue and a photo of the item. We will provide a replacement or refund, depending on the situation.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we are not responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@brygg.shop. We're here to help.